All Systems Operational
Ruvna Web App ? Operational
90 days ago
100.0 % uptime
Today
Ruvna iOS App ? Operational
90 days ago
100.0 % uptime
Today
Ruvna Core Systems ? Operational
90 days ago
100.0 % uptime
Today
Ruvna Backend Infrastructure Operational
90 days ago
100.0 % uptime
Today
Drill Scheduling Operational
90 days ago
100.0 % uptime
Today
Announcements Operational
90 days ago
100.0 % uptime
Today
Health Operational
90 days ago
100.0 % uptime
Today
Ruvna Single Sign-On (SSO) Operational
Google SSO Operational
LDAP Operational
School Data Import Operational
Ruvna Data Import ? Operational
SFTP Operational
Veracross API Sync Operational
Blackbaud API Sync Operational
Clever API Sync Operational
Ruvna Notifications Operational
Push Notifications Operational
Email Notifications Operational
SMS Notifications Operational
SMS Carrier Network ? Operational
Phone Call Notifications Operational
Billing & Subscriptions Operational
Billing & Payment Alert Emails Operational
Online Billing Portal Operational
Online Payment Processing Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Mar 5, 2021

No incidents reported today.

Mar 4, 2021

No incidents reported.

Mar 3, 2021

No incidents reported.

Mar 2, 2021

No incidents reported.

Mar 1, 2021

No incidents reported.

Feb 28, 2021

No incidents reported.

Feb 27, 2021

No incidents reported.

Feb 26, 2021
Resolved - This incident has been resolved.

As our service provider began to come back online, their ability to queue text messages for delivery came back online before the communication channel to let us know when a message is successfully handed off. For a short period, this caused some text messages to be delivered multiple times. We sincerely apologize for the inconvenience and disturbance.

Due to the repeated message delivery, we (understandably) saw higher rates of people texting STOP to opt-out from receiving texts. You should encourage any parents who opted out due to repeated message delivery to resubscribe by sending START to 36598.
Feb 26, 14:42 EST
Monitoring - Our upstream provider has confirmed that delivery of text messages is once again operational. We will continue to monitor things closely, and update this page if necessary.
Feb 26, 12:08 EST
Update - Text messages are continuing to fail to be delivered due to an outage with our upstream provider. Health screenings and Announcements sent via email are unaffected.

We will provide an update in the next 60 minutes, or sooner if we receive confirmation from our upstream provider that the issue has been resolved.
Feb 26, 10:10 EST
Investigating - Our upstream provider, Twilio, is currently experiencing an issue which is causing SMS delivery delays and failures when sending text messages (including Health screenings and Announcements). See https://status.twilio.com/incidents/zmz5c9prz8mm for more details.

We are monitoring closely and will resolve this incident once we have received confirmation that the issue has been resolved from our upstream provider.
Feb 26, 09:00 EST
Feb 25, 2021

No incidents reported.

Feb 24, 2021

No incidents reported.

Feb 23, 2021

No incidents reported.

Feb 22, 2021

No incidents reported.

Feb 21, 2021

No incidents reported.

Feb 20, 2021

No incidents reported.

Feb 19, 2021

No incidents reported.