This incident has been resolved.
As our service provider began to come back online, their ability to queue text messages for delivery came back online before the communication channel to let us know when a message is successfully handed off. For a short period, this caused some text messages to be delivered multiple times. We sincerely apologize for the inconvenience and disturbance.
Due to the repeated message delivery, we (understandably) saw higher rates of people texting STOP to opt-out from receiving texts. You should encourage any parents who opted out due to repeated message delivery to resubscribe by sending START to 36598.
Feb 26, 14:42 EST
Our upstream provider has confirmed that delivery of text messages is once again operational. We will continue to monitor things closely, and update this page if necessary.
Feb 26, 12:08 EST
Text messages are continuing to fail to be delivered due to an outage with our upstream provider. Health screenings and Announcements sent via email are unaffected.
We will provide an update in the next 60 minutes, or sooner if we receive confirmation from our upstream provider that the issue has been resolved.
Feb 26, 10:10 EST
Our upstream provider, Twilio, is currently experiencing an issue which is causing SMS delivery delays and failures when sending text messages (including Health screenings and Announcements). See https://status.twilio.com/incidents/zmz5c9prz8mm
for more details.
We are monitoring closely and will resolve this incident once we have received confirmation that the issue has been resolved from our upstream provider.
Feb 26, 09:00 EST